Complaints Code

All enquiries, complaints and compliments regarding our Services (other than the Credit Card Service) should be directed to the 0800 Reverse Customer Service Centre at:

Telephone: 0845-0779000 Monday to Friday 7:00am to 12:00pm (excluding public holidays)
Email : [email protected]
Post: PO BOX 68064, London, N22 9HF

Upon request, a copy of this code can be provided to you free of charge. If you are unable to complain yourself, you can ask someone to register a complaint and act on your behalf. 0800 Reverse will attempt to resolve all simple queries that are handled by telephone whilst the customer is on the line. 0800 Reverse will attempt to resolve other simple queries received via the 0800 Reverse website or via email by close of business on the next business day. 0800 Reverse aims to resolve 90% of complex enquiries within 48 hours of the query being lodged and the remaining 10% 0800 Reverse aims to resolve within 4 business days.

If an agreed settlement has not been reached within eight weeks of receiving your complaint or 0800 Reverse agree in writing before the eight weeks is up that the dispute should be settled by independent adjudication, you have the option of referring your complaint for independent consideration to CISAS (the Communications and Internet Services Adjudication Scheme). CISAS will make an independent decision based purely on the merits of the case. There is no cost to access this scheme. You can contact CISAS at:

www.cisas.org.uk
Email: [email protected]
Telephone: 0845 1308 170
CICAS, 24 Angel Gate, City Road, London, EC1V 2PT

0800 Reverse at its absolute discretion, may agree to rebate in part or full charges in certain circumstances. Where it agrees to do this, 0800 Reverse may arrange for the appropriate credit to appear on your telephone bill or send you a refund cheque by post.

All enquiries and complaints regarding Credit Card calling service or charges should be directed to BBG as follows:

Telephone:
From within UK - 0800 2655328
From other countries - call the country specific international operator
Email: [email protected]

Postal:
BBG Communications, Inc.
1658 Gailes Blvd., Suite B
San Diego, California 92154
Tel: (619) 661-6661
Fax: (619) 710-1442